Frequently Asked Questions
Everything you need to know about shopping with HealthLabs Pharm.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Standard domestic shipping usually takes 3-5 business days, while international delivery may take 7-14 business days depending on the destination.
How can I track my package?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery status in real-time.
What is your return policy for fashion items?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please visit our Returns Portal to start a request and receive a prepaid shipping label.
Which payment methods do you accept?
HealthLabs Pharm accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How do I ensure I am ordering the right size?
Each product page features a detailed sizing chart with measurements in both inches and centimeters. We recommend comparing these measurements to a similar garment you already own for the best fit.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the customer.